Privacy Policy

1. Who this policy covers

This policy applies to Bania Group Pty Ltd (ABN 98 701 443 174, ACN 701 443 174), referred to in this policy as we, us or the group. It covers personal information we collect through this website at baniagrouptec.site, by email, and in the course of quoting for and carrying out work.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

2. What personal information we collect

We collect only what we need in order to respond to an enquiry or to perform work. That ordinarily means:

• Contact details — your name, email address, and the business or organisation you represent.
• Enquiry details — the site address or suburb, a description of the work, timing and any access constraints you choose to tell us.
• Engagement records — correspondence, scope documents, variations, delivery records, invoices and payment records created while we work together.

We do not seek sensitive information as defined in the Privacy Act, such as health information, or information about racial or ethnic origin, political opinions, religious beliefs or membership of a professional or trade association. Please do not send us sensitive information unless we have asked for it and explained why it is needed.

3. How we collect it

We collect personal information directly from you — when you email us at [email protected], when you use the enquiry form on our contact page, when you speak with us about a job, and through the documents exchanged during an engagement.

The enquiry form on this website does not transmit anything to a server we control. Selecting Send enquiry opens your own email program with the details you typed, and you send the message yourself. If you do not send that message, we never receive it.

Where it is reasonable and practicable to do so, we collect personal information only from the individual concerned. Occasionally we receive your details from a third party — for example a builder, landowner or agent who refers you to us. If that happens, this policy explains how we will handle that information.

4. Why we collect and use it

We use personal information to:

• respond to enquiries and prepare quotations;
• agree a scope of work and perform the resulting contract;
• coordinate trades, suppliers and deliveries connected with your job;
• issue invoices, take payment and keep accounting records;
• maintain records of what was agreed, including variations; and
• meet obligations under Australian law, including taxation, work health and safety, and record-keeping requirements.

We do not use your personal information for direct marketing, we do not sell it, and we do not rent or trade contact lists.

5. Cookies and website analytics

This website is a set of static pages. It does not set cookies, it does not run analytics or tracking scripts, and it does not embed content, fonts or scripts from third-party services. No profile of your browsing is created by this site.

Our hosting provider may keep standard server logs — for example, the IP address making a request and the time of the request — for security and operational reasons. We do not use those logs to identify individuals.

6. Who we disclose information to

We disclose personal information only where it is necessary for the purpose it was collected, or where the law requires or authorises it. That may include:

• trades, suppliers and transport operators who need site or delivery details to carry out part of your job;
• our accountants, bookkeepers and professional advisers;
• insurers, where a claim or a policy obligation requires it; and
• government agencies, courts or regulators where disclosure is required or authorised by law.

We ask parties who receive personal information from us to use it only for the purpose we provided it.

7. Overseas disclosure

We conduct our business in Australia and do not routinely disclose personal information to overseas recipients. Some of the ordinary business tools we use — such as email and website hosting — may store data on servers located outside Australia. Where that is the case we take reasonable steps to satisfy ourselves that the provider handles information in a manner consistent with the Australian Privacy Principles.

8. How we keep it secure

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Those steps include restricting access to records to people who need them, using password protection on the accounts and devices where records are held, and securely destroying or de-identifying material we no longer need.

No method of transmission or storage is completely secure. Email in particular is not a secure channel, and we ask that you do not send us financial account details or identity documents by email unless we have agreed a safer method with you.

9. How long we keep it

We keep personal information only as long as it is needed for the purpose it was collected, or as long as we are required to keep it by law. Records connected with a contract, an invoice or a tax obligation are generally retained for at least seven years, consistent with Australian record-keeping requirements. When information is no longer needed and we are not required to retain it, we destroy it or de-identify it.

10. Accessing and correcting your information

Under APP 12 and APP 13 you may request access to the personal information we hold about you, and may ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.

Email your request to [email protected]. We will ask for enough information to confirm your identity, and will respond within a reasonable period — ordinarily within 30 days. Access is free; if a request requires substantial work we may charge a reasonable cost-based fee and will tell you the amount before proceeding. If we refuse access or a correction, we will explain why in writing and tell you how to complain.

11. Anonymity and pseudonymity

Under APP 2 you may deal with us anonymously or under a pseudonym for general enquiries. However, we cannot enter into a contract, attend a site or issue an invoice without knowing who you are, so anonymity is not practicable for engaged work.

12. Data breaches

If we become aware of unauthorised access to, or disclosure or loss of, personal information that is likely to result in serious harm, we will respond under the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act 1988 (Cth). That includes notifying affected individuals and the Office of the Australian Information Commissioner as required.

13. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, email [email protected] with the details. We will acknowledge your complaint, investigate it and respond in writing, ordinarily within 30 days.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC), which is the regulator for privacy in Australia. The OAIC can be contacted through its website at oaic.gov.au, by phone on 1300 363 992, or by post at GPO Box 5288, Sydney NSW 2001.

14. Changes to this policy

We may update this policy from time to time to reflect changes in how we operate or in the law. The current version is always the one published on this page, and the effective date is shown at the top.

15. Contact

Privacy enquiries for Bania Group Pty Ltd (ABN 98 701 443 174, ACN 701 443 174) should be sent to [email protected]. Our operations are based in the Hoppers Crossing, Tarneit and Truganina area, Victoria (VIC) 3029.